Shipping policy

Delivery Policy

1. Delivery Time We strive to process and ship all orders within 1-3 business days. Delivery time may vary depending on the shipping address.

2. Shipping Costs May vary depending on delivery adress. We offer free shipping for orders over 40€.

3. Delivery Methods We collaborate with reliable shipping providers such as PostNord, DHL, and Schenker to ensure fast and secure delivery. 

4. Delivery Confirmation and Tracking Once your order has been shipped, you will receive a delivery confirmation via email with a tracking link, allowing you to monitor your package until it arrives.

5. Delayed or Missing Deliveries If your delivery is delayed or has not arrived within the expected time frame, please contact our customer service at (sclocks@hotmail.com), and we will assist you in resolving the issue.

6. Damaged or Missing Items If your package arrives damaged or with missing items, please contact us within 7 days of receiving it. We will assist you with claims and potential replacements. Note that we cant take responsibilty for packages that have gone missing. 

7. International Shipping We offer international shipping to selected countries. For orders outside the EU, customs duties and taxes may apply, which are payable by the recipient.

8. Address Changes If you need to change the delivery address after placing an order, please contact us immediately. We cannot guarantee that address changes will be possible if the order has already been processed.

9. Contact If you have any questions regarding our delivery policy, please contact us at sclocks@hotmail.com.